At New Fatima Collection, we are committed to delivering your order as quickly and safely as possible.

1. Processing Time:

o Orders are typically processed within 2–3 business days.

o During peak seasons, sales, or festive periods, processing time may be extended.

2. Delivery Timeline:

o Local deliveries within Pakistan usually take 3–7 business days after dispatch.

o International deliveries vary by destination but typically take 7–21 business days.

3. Shipping Charges:

o Shipping costs are calculated at checkout based on location and package weight.

o For international orders, customers are responsible for customs duties, taxes, and additional charges imposed by their country’s authorities.

4. Order Tracking:

o Once dispatched, customers will receive a tracking number via email or SMS.

o Customers are encouraged to monitor tracking updates for delivery status.

5. Delivery Conditions:

o Deliveries are made to the shipping address provided at checkout. Incorrect or incomplete addresses may result in delays or failed deliveries.

o In case of non-receipt, customers must contact us within 48 hours of the expected delivery date for assistance.

6. Risk of Loss:

o All items purchased are shipped with a third-party courier. Once items are handed over to the courier, the risk of loss or damage passes to the customer.