At New Fatima Collection, we are committed to delivering your order as quickly and safely as possible.
1. Processing Time:
o Orders are typically processed within 2–3 business days.
o During peak seasons, sales, or festive periods, processing time may be extended.
2. Delivery Timeline:
o Local deliveries within Pakistan usually take 3–7 business days after dispatch.
o International deliveries vary by destination but typically take 7–21 business days.
3. Shipping Charges:
o Shipping costs are calculated at checkout based on location and package weight.
o For international orders, customers are responsible for customs duties, taxes, and additional charges imposed by their country’s authorities.
4. Order Tracking:
o Once dispatched, customers will receive a tracking number via email or SMS.
o Customers are encouraged to monitor tracking updates for delivery status.
5. Delivery Conditions:
o Deliveries are made to the shipping address provided at checkout. Incorrect or incomplete addresses may result in delays or failed deliveries.
o In case of non-receipt, customers must contact us within 48 hours of the expected delivery date for assistance.
6. Risk of Loss:
o All items purchased are shipped with a third-party courier. Once items are handed over to the courier, the risk of loss or damage passes to the customer.